Tap Eat
An efficient way to decrease wait time when getting food
Meet the Team
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Jacqueline Park
FOUNDER
UI DESIGNER
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Daniel Choi
FOUNDER
RESEARCHER
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Helen Wu
FOUNDER
UI DESIGNER
Problem Statement
How might UW students who frequently visit restaurants or dining halls achieve efficiency in time when obtaining meals to increase their productivity for work and school by decreasing unoccupied time spent waiting for food?
Key Research Insights
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User-Related
1. People don't like to physically walk and order in person, then wait
2. While lines cause stress and boredom, they also take away the time that can be spent elsewhere (e.g. doing hw)
3. People don't like waiting in line for food no matter how good the food is
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Restaurant-Side Related
1. Long lines for service send customers a message that the company doesn't care
2. Both the restaurant owner and worker prefer communicating with customers virtually
3. Restaurant owner tends to understand the long wait line when he is at a restaurant as a customer.
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Platform/Company Related
1. Mobile application allows customers to access the restaurant services without needing to be at the restaurant in person
2. Some of the apps had features where users could track their orders.
3. Most users preferred apps over online, and both online and apps over in-person.
Solution Approach / Key Features
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Live order and wait time updates
Live updates on the waitlist will allow the users to efficiently use their wait time.
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Chat system
A chatting system will allow smooth communication between restaurants and customers.
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24/7 Help system
7/24 Help Center will allow the users to get immediate help whenever they need it.
Reflection.
Working on this project broadened my view of product design in general. Tap Eat allowed me to look into problems around us that may trigger a large number of people. From researching the problem to lo-fi design, conducting user testing and feedback, and hi-fi design made this project especially helped my learning of general processes in UI/UX design.